Refund policy

Return & Refund Policy – PROSUCCÈS STORE

At PROSUCCÈS STORE, operated by PROSUCCES LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Returns

You may return eligible items within 30 days of the delivery date.

To be eligible for a return:

- The item must be unused and unopened, in the same condition as received.

- The item must be in its original packaging.

- Proof of purchase (receipt or order confirmation) is required.

The following items are non-returnable:

- Opened or used personal care, beauty, and hygiene products (soaps, lotions, body butters, body washes, hair care, cosmetics, fragrances), for health and safety reasons.

- Underwear and intimate apparel.

- Clearance or final sale items.

- Gift cards.

- Digital products or downloadable content.

How to Start a Return

Please contact us before sending any item back:

Email: infos@prosucces.com

Phone: 215-237-9407

Include your order number and the reason for your return. Once your return is approved, we will send you return instructions.

Local customers may also return eligible items in person at PROSUCCÈS STORE, 5205 N 5th St, Philadelphia, PA 19120, during store hours.

Refunds

After we receive and inspect your return, we will notify you by email. If approved, your refund will be issued to your original payment method within 5 to 10 business days, depending on your bank or payment provider.

Return shipping costs are the customer's responsibility, and original shipping fees are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at infos@prosucces.com with your order number and photos. We will send a replacement or issue a full refund at no cost to you.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Late or Missing Refunds

If you have not received your refund after the stated processing time, please check with your bank or card provider first. If the issue continues, contact us at infos@prosucces.com.